SupportCandy Satisfaction Survey

This is EXACTLY the same product as distributed by the developer. Sales Page

THIS ITEM IS ACTIVATED

Core Functionality

• Automatic Survey Triggers: The survey can be set to trigger automatically as soon as a customer closes a ticket via the front-end portal.

• Email-Based Surveys: You can configure the system to send an automated survey email to the customer $X$ days after a ticket is closed.

• One-Click Rating: Survey emails include direct links (e.g., Terrible, Bad, Good, Excellent) so customers can provide a rating with a single click from their inbox.

• Optional Feedback: After clicking a rating, customers are redirected to a feedback page where they can leave detailed comments.

Customization & Management

• Custom Rating Scales: Administrators can add, modify, or delete rating levels to match their brand’s voice.

• Conditional Confirmation Text: You can set unique confirmation messages that appear based on the specific rating given (e.g., an apology for a “Bad” rating or a thank you for “Excellent”).

• Email Templates: Supports multiple customizable email templates for survey requests.

• Feedback Management Menu: A dedicated “Customer Feedback” menu is added to the WordPress admin, allowing you to view, filter, and analyze all responses.

Integration & Visibility

• Agent Performance: Ratings are tied to the specific agent who handled the ticket, allowing for performance tracking.

• Ticket Widget: Ratings and feedback are displayed directly within the individual ticket widget for easy reference by agents or supervisors.

• Filtering & Reporting: You can filter the main ticket list by satisfaction rating. If you have the Reports Add-on, satisfaction data is integrated into your high-level analytics.

• Shortcode Support: Includes a dedicated shortcode ([wpsc_sf]) to display the satisfaction survey page manually if needed.

Technical & Pricing Details