The SupportCandy LMS Integration is a premium add-on designed to bridge the gap between your WordPress helpdesk and your e-learning platform. It allows students to link support tickets to specific courses and gives agents immediate context regarding the student’s enrollment status.
This is EXACTLY the same product as distributed by the developer. Sales Page
The integration currently supports the following major WordPress LMS platforms:
LifterLMS
Tutor LMS
LearnPress
LearnDash (Note: Often requires the specific “LMS Integration” add-on or a third-party bridge like OttoKit for advanced workflows).
The integration adds specialized data layers to your ticketing system to streamline student support:
LMS-Specific Custom Fields: Adds two unique field types to your ticket forms:
LMS Course: Allows users to select from a list of all available courses.
LMS User Course: Filters the selection to only show courses the specific user is currently enrolled in.
Agent Insight Widget: Agents can view a “360-degree” student profile directly within the ticket sidebar, including:
Enrollment history.
Subscription status.
Total amount spent by the student.
Automation Compatibility: Works with SupportCandy’s Workflows add-on, allowing you to trigger specific actions (like assigning a ticket to a “Course Instructor” role) based on the course selected in the ticket.
| Feature | Details |
| Prerequisites | Requires the core SupportCandy plugin (v3.0+) installed. |
| Installation | Uploaded as a standard WordPress ZIP plugin via Plugins > Add New. |
| Licensing | Typically included in SupportCandy’s Personal, Professional, or Agency bundles. |
| Updates | Supports automatic updates via the WordPress dashboard (with a valid license key). |
| Performance | Lightweight; fetches course data using native WordPress queries to minimize database load. |
Without this integration, agents often have to jump back and forth between the Support tab and the LMS dashboard to verify if a student actually owns the course they are asking about. This add-on puts all that data on one screen, reducing resolution time and preventing “support piracy” (users seeking help for courses they haven’t purchased).
