The SupportCandy Productivity Suite is a premium add-on for the SupportCandy WordPress plugin. It isn’t a standalone ticketing system but rather a “power-user” expansion pack designed to speed up the internal workflows of support agents.
This is EXACTLY the same product as distributed by the developer. Sales Page
The suite bundles five specific tools into a single interface to help agents manage complex tickets without leaving the ticket screen.
Allows admins to create predefined lists of tasks that must be completed for specific types of tickets.
Templates: Create global checklist templates (e.g., “Onboarding Steps” or “Bug Troubleshooting”).
Tracking: Progress bars or status indicators show how many steps are finished.
Consistency: Ensures agents follow a standardized SOP (Standard Operating Procedure).
Unlike the Checklist (which is often fixed), the To-Do list is for an agent’s individual, ad-hoc tasks.
Ticket-Specific: Each ticket has its own scratchpad for quick reminders.
Widget Integration: Appears as a sidebar widget within the ticket editor.
Accelerates ticket creation by pre-filling fields.
Predefined Values: Set default values for Category, Priority, or Custom Fields.
Efficiency: Useful for agents manually creating tickets over the phone or via chat to save repetitive typing.
Adds a “Pin” icon to the ticket list.
Priority View: Keeps high-importance or active “hot” tickets at the top of the agent’s dashboard, regardless of the sort order (date/status).
A utility feature to bypass the standard notification system.
Ghost Closing: Close a ticket without triggering the “This ticket has been closed” email to the customer.
Use Case: Ideal for cleaning up old tickets, spam, or internal administrative tasks where a customer alert would be annoying.
| Requirement | Detail |
| Prerequisite | Must have the SupportCandy Core Plugin (Free) installed. |
| Framework | PHP-based, built for the WordPress environment. |
| UI/UX | Integrates directly into the SupportCandy “Settings” and “Ticket Sidebar.” |
| Licensing | Typically included in the “Pro” or “All-Access” bundles (cannot be bought as a standalone single add-on). |
| Updates | Follows the standard WordPress plugin update cycle (1 year of updates/support usually included). |
Once installed, you can find these settings under:
Support → Settings → Productivity Suite
You must also enable the individual widgets under Support → Settings → Ticket Widgets for them to appear on the front-end/agent-end ticket pages.
