The SupportCandy FAQ Integration add-on will integrate popular FAQ plugins (Ultimate FAQ & Arconix FAQ) available for WordPress. These add-ons are integrated with SupportCandy so that agents can use the FAQ when responding to trouble tickets.
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The integration is primarily an “agent productivity” tool. It doesn’t just link to an FAQ; it embeds the workflow into the reply interface.
Direct Search: Agents can search for FAQ topics directly from the ticket reply area without leaving the page.
Insert Content or Link: You can choose to insert the full text of an FAQ article into the reply (acting like a “canned response”) or simply insert a direct link to the FAQ page.
Macro-like Behavior: It functions similarly to “Macros,” allowing for rapid-fire responses to common questions.
Unified Support: By integrating your FAQs, you ensure that your agents are providing the same “official” answers that are published on your website.
| Category | Details |
| Current Version | 3.0.9 (as of February 2026) |
| License Type | GPL (requires a SupportCandy bundle or individual add-on purchase) |
| Prerequisites | Must have the core SupportCandy (Free or Pro) plugin installed. |
| Supported FAQ Plugins | Ultimate FAQ, Arconix FAQ, and other popular WordPress FAQ tools. |
| Updates | Typically bundled with SupportCandy’s “Personal,” “Professional,” or “Agency” annual plans. |
While this specific add-on focuses on FAQ plugins, SupportCandy also offers a separate Knowledgebase Integration for more robust documentation tools. The FAQ Integration specifically targets:
Arconix FAQ
Ultimate FAQ
BetterDocs (often covered under the broader Knowledgebase integration)
Knowledgebase by UnboundStudio
Install the Add-on: Download the .zip from your SupportCandy account and upload it via Plugins > Add New > Upload.
Activate: Once activated, a new “FAQ” or “Knowledgebase” icon/link will appear below the ticket reply text editor in the agent portal.
Configure: Go to Support > Settings > Integrations to ensure your specific FAQ plugin is recognized and mapped correctly.
