The SupportCandy WooCommerce add-on allows your customers to create and check tickets on the WooCommerce dashboard, and it also enables your agent to check customer orders within the ticket.
This is EXACTLY the same product as distributed by the developer. Sales Page
THIS ITEM IS ACTIVATED
The add-on primarily focuses on visibility and data-linking between the customer’s purchase history and their support requests.
Order & Product Selection: Customers can select a specific WooCommerce Order or Product from a dropdown menu while creating a ticket.
Agent Insight Dashboard: Support agents can view the customer’s order history, total spent, and specific order details directly within the ticket sidebar without leaving the WordPress admin.
WooCommerce My Account Integration: Adds a dedicated “Support” tab to the standard WooCommerce customer dashboard, allowing users to view and manage their tickets where they already manage their orders.
Backend Ticket Creation: Shop Managers or Administrators can create a support ticket directly from the WooCommerce Order Edit page.
Custom Field Support: Includes specialized field types for WooCommerce, such as “WooCommerce Orders,” “WooCommerce Products,” and “WooCommerce Subscriptions.”
| Feature | Details |
| Core Requirement | Must have the free SupportCandy (Helpdesk & Support Ticket System) plugin installed. |
| WordPress Compatibility | Optimized for WordPress 6.x+ (tested up to latest 2026 releases). |
| WooCommerce Version | Compatible with WooCommerce 8.0 through latest 9.x+ versions. |
| Version History | Current stable version is approximately 3.2.5 (as of Feb 2026). |
| Field Types | Supports 16+ custom field types including Date Pickers, Dropdowns, and Multi-selects. |
| User Roles | Works with standard WP roles + custom “Agent” and “Customer” roles defined in SupportCandy. |
For the Customer: No more typing out order numbers manually. They simply pick the problematic order from a list, which ensures the agent has the correct data immediately.
For the Agent: Reduces “back-and-forth” communication. If a user complains about a product, the agent sees the purchase date, status, and price instantly.
Automation: Can be combined with the Automatic Close Tickets or SLA add-ons to create a highly professional e-commerce support funnel.
