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The LatePoint SMS Twilio Addon is a dedicated integration for the LatePoint WordPress booking plugin. It replaces the default email-only notification system with automated text messages, which are significantly more effective for reducing no-show rates.

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  • Product Version: 1.2.0
  • Last Updated: 2025-12-10
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Technical Requirements

  • Parent Plugin: LatePoint (Standard or Premium version). This is an addon and cannot function as a standalone plugin.

  • Twilio Account: An active Twilio account (trial or paid) is required.

  • API Credentials: You must provide your Twilio Account SID and Auth Token.

  • Twilio Phone Number: A Twilio-purchased number or a verified Alphanumeric Sender ID (where supported).

  • PHP Version: Typically requires PHP 7.4 or higher (matching LatePoint’s requirements).

Core Features

Feature Description
Automated Workflows Send instant texts for booking confirmations, cancellations, and status updates.
Timezone-Aware Messages are scheduled based on the customer’s or business’s specific timezone settings.
Messaging Services Supports Twilio “Messaging Services” for better deliverability and “sticky” sender IDs.
Alphanumeric ID Allows you to use your business name (e.g., “MYBIZ”) instead of a phone number (country dependent).
Customized Templates Full control over the SMS content using LatePoint variables like {customer_name}, {start_time}, and {service_name}.
Two-Way Support Depending on your Twilio setup, it can handle basic incoming responses.
Delivery Logs View the status (Sent, Delivered, Failed) of every message directly within the WordPress dashboard.

Setup & Integration

  • Installation: Upload the .zip file via Plugins > Add New in your WordPress dashboard.

  • Authentication: Navigate to LatePoint Settings > Notifications > SMS and enter your Twilio API keys.

  • Sender Setup: * Enter the Twilio Phone Number in E.164 format (e.g., +1234567890).

    • Alternatively, use a Messaging Service SID for high-volume sending.

  • Webhooks (Optional): You can configure Twilio status callbacks to update LatePoint logs in real-time when a message is successfully delivered.

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