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Add all of your members’ membership information directly into your Help Scout tickets including links to view subscriptions & transactions including links to cancel and/or refund.

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  • Product Version: 1.1.0
  • Last Updated: 2024-04-10
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1. Key Features

The MemberPress Help Scout Add-on functions as a “sidebar” integration. When you open a support ticket in Help Scout, the add-on pulls data from your WordPress site to display a member profile.

  • Member Metadata: View the member’s name, username, and email.

  • Subscription Details: See active, inactive, or expired memberships associated with the sender.

  • Transaction History: View recent payments and transaction IDs.

  • Quick Actions: Direct links to “View Subscription,” “View Transaction,” and even options to Cancel or Refund directly (depending on your specific setup/version).

  • FreeScout Support: As of May 2025 (v1.2.0), the add-on officially supports FreeScout (the open-source Help Scout clone).

2. Technical Requirements

To use this integration, you typically need the following:

  • MemberPress Plan: Usually requires a Pro or Plus license (check your specific tier as MemberPress limits certain add-ons to higher plans).

  • Help Scout Account: A Standard, Plus, or Pro plan (the Help Scout “Free” plan typically does not allow the API access required for sidebars).

  • WordPress Version: 4.5 or higher.

  • SSL Certificate: Required for secure data transmission between your site and Help Scout.

3. Installation & Setup

The setup is handled via the MemberPress “Add-ons” menu:

  • Install: Go to MemberPress > Add-ons and find the Help Scout integration.

  • API Key: You will need to generate an App API Key within your Help Scout profile.

  • Webhook/Secret: MemberPress provides a unique URL and Secret Key that you must paste into the “Custom App” settings in Help Scout to link the two systems.

4. Associated Plugins (The “Ecosystem”)

Sometimes users confuse the MemberPress add-on with general Help Scout plugins. Here is the difference:

  • MemberPress Help Scout Add-on: Specifically for showing membership data inside Help Scout.

  • Help Scout (Official WP Plugin): Used to embed the Beacon (the “Ask” bubble/live chat) on your WordPress site.

  • Help Scout Desk (Sprout Apps): A third-party premium plugin that allows members to view and reply to their tickets directly on your WordPress site (a “Customer Portal”).

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