The Directorist – HelpGent Integration is a specialized WordPress extension designed to replace traditional static contact forms with asynchronous, multimedia communication. It bridges the gap between directory listing owners and potential leads by integrating HelpGent’s “message-first” workflow directly into Directorist listing pages.
This is EXACTLY the same product as distributed by the developer. Sales Page
Instead of a simple text box, users can contact listing owners through:
Video Messaging: Users can record and send short videos directly from the listing.
Voice Notes: Perfect for quick inquiries without typing.
Screen Recording: Ideal for technical directories (e.g., software or services) where a user needs to show a specific issue or requirement on their screen.
Text & Attachments: Standard messaging with the ability to upload files.
Automatic Context: The integration identifies which listing the inquiry is coming from.
Custom Form Assignment: You can create different HelpGent forms and assign them to specific Directorist categories (e.g., a “Booking” form for Hotels vs. a “Quote” form for Services).
Centralized Inbox: Listing owners can manage all video, voice, and text inquiries from a unified dashboard.
Guest Support: Allows non-registered users to initiate conversations, which can then be tracked via a unique session link.
Search & Sort: Ability to filter conversations by media type (video/audio) or user details (name/email).
Customizable Prompts: Change the “Speak to Owner” button text, colors, and font sizes to match your directory’s branding.
Floating or Inline: Choose to have the HelpGent interface appear as a floating bubble on listing pages or embedded within the listing tabs.
While Directorist has a Live Chat extension, the HelpGent Integration is superior for:
Time-Zone Differences: Since it’s asynchronous, neither party needs to be online at the same time.
High-Value Leads: Video and voice messages often build higher trust than text-only chats.
Complex Inquiries: Screen sharing allows for much clearer communication for service-based directories.
