The AutomatorWP – Fluent Support integration is a powerful bridge that connects your WordPress helpdesk to the rest of your site’s ecosystem. It essentially allows you to treat “support events” (like a ticket being closed) as catalysts for marketing, e-commerce, or learning management actions.
This is EXACTLY the same product as distributed by the developer. Sales Page
AutomatorWP listens for specific events within Fluent Support to start an automation.
Free Version Triggers:
Agent opens a ticket: Trigger a workflow when staff initiates contact.
Client opens a ticket: Automate a response or log when a user submits a query.
Pro Version Triggers:
Agent/Client replies: Trigger actions based on ongoing conversations.
Agent/Client closes a ticket: Perfect for post-resolution tasks (surveys, rewards).
Client gets a reply: Use this to notify external systems or update user meta.
By combining these triggers with other WordPress plugins, you can create advanced workflows:
Customer Loyalty: When a client closes a ticket, you can automatically award them GamiPress points or a WooCommerce coupon as a “thank you” for their patience.
User Management: If a specific type of ticket is opened, you can automatically add a tag in FluentCRM or change the user’s role.
LMS Integration: If a student asks for help and the ticket is resolved, you could automatically enroll them in a “Support FAQ” course or unlock a specific lesson.
External Notifications: Send a Slack message or an SMS via Twilio the moment a priority ticket is replied to by a client.
One of the best features of this integration is the ability to pass information from the ticket directly into your actions. You can use “tags” to pull:
Ticket ID and Subject
Ticket Priority (e.g., only run an action if the ticket is “Critical”)
Customer Email and ID
Ticket Content/Details
To get this running, you generally need three things:
AutomatorWP (Free): The core engine.
Fluent Support (Free or Pro): Your helpdesk system.
AutomatorWP – Fluent Support Add-on: This is the specific “handshake” plugin that makes them talk to each other.
